• Before reaching out to us

  Please check our FAQ section. We have provided frequently asked questions and their answers that may help you find your solutions.

  Frequently Asked Questions

• Shopping related inquiries

  For inquiries about online' products, please refer to the terms of use and following contact information on each company's website.
  

  Please note that only Japanese language sites and Japanese language support may be available.

  Listed in alphabetical order.

  • Add-in BLUE
  • ANA CATERING SERVICE CO.,LTD.
  • ANA FESTA
    Please contact the following. ml_notice_businessplanning-team@anafesta.com

    Please read the delivery/return policy in advance.

  • A-style / ALL NIPPON AIRWAYS TRADING CO., LTD.
  • BAYCREW'S Co., Ltd.

    If you are a BAYCREW'S member, please have your 13-digit membership number ready, beginning with 99.

  • BEAMS Co. Ltd
  • ITO EN, LTD.
    Please contact the following. customer@itoen.co.jp
  • Mizuno Corporation
  • MURASAKI SPORTS
  • Gramme Co. / Q-pot. ANA GranWhale Shop
  • SHIPS

    Please be sure to inform that your inquiry involves the ANA Granwhale app.

• Inquiries about NFT

  For inquiries about NFT, please refer to FAQ on ANA GranWhale MarketPlace help page.

  ANA GranWhale MarketPlace Help Page

If your inquiry may not resolved from the above, please fill in the following form and contact us.

You can verify your ID in the following ways:

You can also copy the ID from the option menu.