Notations Based on the Act
on Specified Commercial Transactions
The Act on Specified Commercial Transactions applies only to transactions within Japan with persons residing in Japan.
- Service Name
- ANA GranWhale
- Distributor Name
- ANA NEO, Inc.
- President and CEO Mitsuo Tomita
4F Incubation Office CROSS CORP Urbannet Uchisaiwaicho Building,
1-1-13, Shinbashi, Minato-ku, Tokyo 105-0004, Japan
- Contact Information
*We will notify you by email without delay if you contact us at the above email address.
Weekdays 10:00 a.m. – 6:00 p.m. (excluding weekends and holidays)
We accept emails 24 hours a day, but it may take some time to reply.
Please note this in advance.
- Selling Price
- Price displayed on each product page
- Costs Other Than Selling Price
You will be responsible for the cost of Internet connection charges, communication charges, and other charges necessary for downloading and viewing the app, as well as the costs of the terminal and software required for using this Service. Please contact your Internet provider, mobile phone company, etc. for each charge.
Separate communication charges for the communication carrier you have a contract with will be incurred to connect to the Internet.
Mobile communication charges or packet data communication charges will be incurred when used from a mobile phone.
- Payment Method
Payment with in-app “V miles” currency
In-app “V miles” currency can be acquired in the following ways.
(1) Purchase with various credit cards
(2) Exchange with ANA miles
(3) Acquire in the app
- Payment Timing
Payment is due at the time of purchase.
Note that when using a credit card to purchase the in-app “V miles” currency, the payment timing will be determined by each company. Please contact your credit card company.
- Product Delivery Timing
- Provided immediately after the payment process is completed.
- Matters Concerning Returns and Cancellations
- Returns or cancellations due to customer reasons cannot be accepted after the purchase process.
- Handling of Malfunctions, Etc.
- If part of the use of this Service by the user is limited due to reasons attributable to the Company, the Company shall reasonably determine the necessity for a refund and an amount by taking into consideration circumstances such as the availability period and unavailable time.
- Operating Environment
Only smartphone are supported.
*Please note that browsers and VR devices are currently not supported.
OS: iOS 14 (released in September 2020) or later RAM: 4GB or more Storage 8GB or more free space
OS : Android 9 or later RAM: 4GB or more Storage 8GB or more free space